01
Full Yuku app access
Trip Pass included. Use it to preview your itinerary before you leave, and for maps, timings, and transit while you travel.
Yuku Concierge
Your trip to Japan, handled end to end.
The app plans the route. Our team plans the rest, down to the ryokan room, the train seat, and the phone call in Japanese when something needs sorting.
We typically reply within 2 business days.
What’s Included
Built for travelers who want the trip, not the logistics.
We call the ryokan in Hakone when there’s a typhoon rolling in. We hold the table at a counter kaiseki that doesn’t take email. You bring the dates and the group. We handle the rest.
02
Bespoke itinerary design
Every day hand-built around your pace, interests, and group. Real transit times, tested alternates, and the small details that make a day land.
03
Japanese-native coordinator
A coordinator on the ground in Japan, fluent in the language, the seasons, and the people. The difference between “we tried” and “done.”
04
Reservation bookings
Ryokan, kaiseki, sushi counters, teamLab, reserved shinkansen seats, local experiences. We book, you arrive.
05
Priority support during your trip
Daily check-ins and rapid responses while you travel. Weather shifts, missed trains, last-minute reservation changes. We pick up.
06
Direct line to the Yuku team
Real humans you can email, message, or call. No ticketing queue, no help-desk scripts. The same people who designed your trip.
Reach out. We’d love to hear from you.
Leave your name and email. We’ll be in touch within 2 business days.
Questions
A few things people ask first.
Who is this for?
Travelers who’d rather invest their time in the trip than in the planning. Couples, families, and small groups heading to Japan who want a thoughtful, coordinated experience without piecing it together themselves.
How is this different from the Yuku app?
The app is self-serve: you build your own itinerary with our routing and tips. Concierge is hands-on: we build the itinerary, make the bookings, and stay on call while you travel. Both get you to a great trip. One puts the planning on you, one puts it on us.
What if I’ve already started planning?
Even better. We can pick up from whatever you have (a rough list, a few anchor reservations, or a full draft) and finish the rest. Bring what you’ve got when you reach out.
When should I reach out?
Ideally 3+ months before you travel, especially for peak seasons (cherry blossom, autumn foliage, Golden Week). We can work with shorter timelines, but the places that need lead time fill first: top kaiseki rooms, well-loved ryokans, summer matsuri seats.
What does it cost?
It depends on the trip: length, party size, pace, and what you want us to arrange. We’ll share pricing once we understand what you’re looking for.
Can you guarantee bookings at famous restaurants and ryokans?
No service in Japan can. Top-tier restaurants and traditional ryokans are competitive, and many require an introduction or repeat-customer status. We apply early, work through local relationships, and tell you upfront when something we tried for didn't land. That way you can plan around the gap, not against it.
What's not included?
Concierge handles itinerary design, reservations within the trip, and on-call support during travel. We don't sell flights or hotel rooms (you book those, we recommend), and we're not travel insurance or emergency assistance. If something goes wrong on the ground, we help you escalate; the resolution is with the airline, hotel, or local provider.